Patient Advocate/Hospitality Assistant

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

Overview

A freestanding ER in Tyler, TX is seeking a Patient Advocate/Hospitality Assistant to join their team. The Patient Advocate/Hospitality Assistant will strive to provide proficient, competent care while maintaining the patient’s sense of comfort and dignity.

Responsibilities for the Patient Advocate/Hospitality Assistant

1. Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.
2. Prioritizing patient needs throughout the duration of their stay to include answering questions and concerns; resolving any issues that may arise; running errands and providing meals.
3. Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments.
4. Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department.
5. Adhering to the mission and goals of Hospitality Health ER.
6. Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume to complete tasks timely and best offer the HHER experience.
7. Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log and must supply receipts/invoices and properly document usage related to HHER funds and resources.
8. Accountable to the Staff Registered Nurse, the Supervisor, Patient Care Manager, and Director of Nurses.
9. Acting as lead on shift with Hospitality Assistant; incomplete tasks of the Hospitality Assistant will be the responsibility of the Hospitality Assistant.
10. Participating in marketing events throughout the community.

Requirements and Qualifications for the Patient Advocate/Hospitality Assistant

• Customer service experience: demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment.
• Understanding clinical care and privacy.
• Current driver’s license with no restrictions.
• Ability to work effectively with patients, staff, and physicians.
• Flexibility to meet scheduling demands of department.
• Ability to read, speak, and write the English language.
• Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager.
• Highschool Diploma or GED.
• Previous customer service experience, direct patient care preferred.

Pay & Benefits

• Night shift differential
• 401K with company match
• Additional benefits for full-time employees

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.