Patient Experience Technician

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Longview, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

Overview

A freestanding ER in Longview, TX is seeking a Patient Experience Technician to join their team. The Patient Experience Technician will strive to provide proficient, competent care while maintaining the patient’s sense of comfort and dignity.

Responsibilities for the Patient Experience Technician

1. Helping in the facility or assigned areas by giving the best patient experience possible prior to discharge.
2. Assisting with deescalating patient complaints in person and over the phone.
3. Helping call in medication for patients such as Eliquis.
4. Being prepared to help with medical records such as scanning charts and locating charts, as needed.
5. Communicating effectively with co-workers, patients, and families.
6. Training staff on Hospitality bedside manner and patient care expectations.
7. Communicating with patients, visitors, and staff in a friendly manner.
8. Uncovering patient needs through conversations and identifying holistic opportunities.
9. Displaying intuition to recognize patient needs and proactively addressing them, such as providing an emesis bag if a patient presents with nausea.
10. Advocating for patients by communicating to the charge nurse about the patients’ needs, such as expressing urgency or requesting clinical staff to check on the patient in the lobby.
11. Ensuring the highest level of comfort for all patients by providing pillows, blankets, drinks, snacks, and any other resources that we have available; the PET will make multiple rounds to make sure patients maintain comfortableness while in the lobby.
12. Assisting with the flow during the registration process to make sure any lines flow smoothly and assisting patients with completing any required documentation to minimize wait times before their needs are addressed.
13. Maintaining the cleanliness of the lobby by sweeping, dusting, straightening up, and fluffing pillows; contacting Environment Services immediately for any spills, vomit, blood, etc.

Requirements and Qualifications for the Patient Experience Technician

• Maintains flexibility and availability for on-call and any coverage requirements that are not otherwise met by the Compliance Department staff.
• Able to work unsupervised; Willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail.
• Maintains a positive attitude towards patients, guests, and visitors.
• Customer service experience: demonstrated ability in customer service practice related to direct patient care in high volume, high stress environment.
• Critical thinking skills: ability to work autonomously and make efficient use of time and resources.
• High School Diploma or GED.
• Ability to read, speak, and write in the English Language.
• Previous medical experience, emergency room preferred.

Pay & Benefits

• Night shift differential
• 401K with company match
• Additional benefits for full-time employees

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.