About Hospitality Health ER
Hospitality Health ER is a freestanding ER in Longview, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.
If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today!
Overview
A freestanding ER in Longview, TX is seeking an experienced supervisor to join their Patient Facilitator team. The Patient Facilitator Supervisor will be held to a higher standard and will be expected to lead by example to all employees throughout the company. The Patient Facilitator Supervisor will have to uphold a professional perception of all staff that includes treating employees fairly and equally.
Duties and Responsibilities of the Patient Facilitator Supervisor:
Admin and Training Duties:
- Mentoring new staff and providing training, constructive feedback and coaching.
- Overseeing the organizing, planning and prioritization of workflow within the Department.
- Planning daily tasks for the Patient Facilitator Department; anticipating the facility needs and volume to complete tasks.
- Ensure all shifts are filled and overtime is minimized.
- Coordinating the inventory of items within the facility to include picking up bulk orders and restocking supplies.
- Document and use logs appropriately such as the Van Usage Log and Credit Card Log and must supply receipts/invoices and properly document usage related to HHER funds and resources.
On the floor duties for the Patient Facilitator Supervisor:
- Demonstrating care and cultural sensitivity, comforting patients and their families by offering support, and being punctual and attentive to procedures schedules.
- Manage staff transporting patients using wheelchairs, stretchers, and moveable beds: assisting patients in and out of vehicles; lifting patients on and off beds; moving patients to and from special service and treatment areas.
- Transporting patients in a timely manner to and from clinics and departments for medical tests along with any required patient equipment and medical chart.
- Cleaning patient transport equipment before and after each use.
- Ensuring that the patient is properly identified before transporting.
- Demonstrating proper body mechanics and assistant devices when assistant patients.
- Transporting laboratory specimens by picking up specimens and delivering them to specified laboratories.
- Maintaining patient rooms and common areas within the facility, turning/changing patient rooms, stocking of patient rooms, lobby, and nursing station.
- Coordinating the inventory of items within the facility to include picking up bulk orders and restocking supplies.
Requirements and Qualifications for the Patient Facilitator Supervisor:
- Over the age of 21
- Current driver’s license with no restrictions
- Maintains flexibility and availability for on‐call and any coverage requirements that are not otherwise met by the Patient Facilitator staff
- Maintains a positive attitude towards patients, guests, and visitors
- Customer service experience: demonstrated ability in customer service practice related to direct patient care in high volume, high stress environment
- Strong interpersonal skills, impeccable organizational and time management skills
- High School Diploma or GED
- Ability to read, speak, and write in the English Language
- One‐year experience as either a Transporter, Home Health Aide, CNA, EMT, or Medical Assistant
- One-year leadership experience, preferred
Pay & Benefits
- Medical, Dental and Vision benefits
- Life Insurance
- Paid Time Off
- Night shift differential
- 401K with company match
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.